Ludic Games Privacy Policy

Ludic Games Pte. Ltd. (“Ludic Games”) is dedicated to protecting the privacy rights of players of our mobile games and customers (“users”) who provide information on our related support services (Facebook, Email and other online correspondence).

This Online Privacy Policy (“Privacy Policy”) has been crafted to inform you – our users as to (1) what information Ludic Games collects through our mobile games, on social media sites such as Facebook, and via online customer support channels; (2) what Ludic Games does with this information; and (3) what options our users have with respect to this information. If you have any questions or concerns after reading this, please email us at support@ludic.games.

This Privacy Policy applies to all mobile games published by Ludic Games (“Mobile Applications”), and information that is collected from support services (Facebook, Email and other online correspondence). By playing the Mobile Applications or using our support services, you agree to and accept this Privacy Policy. This Privacy Policy is effective as of 11 October 2016.

In the future, our Mobile Applications and service practices might change, and if appropriate, we will revise this Privacy Policy to reflect those changes, and you agree that the information we collect will be subject to the Privacy Policy in effect at the time we collect that information. We encourage you to review this Privacy Policy periodically, as it may be updated from time to time.

Information We Collect

Information We Receive Through Mobile Applications:

If you play our Mobile Applications, we will receive information about your mobile device such as your device name, operating system, MAC address and IP address. In addition, when you create an account on our Mobile Applications, your game character name and records of that account will become available to us. Additionally, we may access additional third party information such as your Facebook contacts if you allow your device and our Mobile Application to access this information. We may only collect this third party information with your authorization and according to the rules you have set within your device permissions.

Mobile Application Notifications:

With your consent, our Mobile Applications may send push notifications to your mobile device to provide game updates and other relevant information. You can adjust the settings for these notifications on the “settings” page in the Mobile Application or from your device settings page.

Information We Receive From Social Media Sites:

When you bind game account to a Social Media Account (for example Facebook), or contact our Social Media customer service channels, you will provide certain personal information such as your name, email address, gender, birthday and age range. The collection of this information is governed by the relevant Social Media Sites’ Privacy Policy, which you may review below:

Information We Receive From Advertising Partners:

Some of our games may include display advertisements. To provide these advertisements, Google (via AAID) and/or Apple (via IDFA) provides us with your unique advertising identifier, which is used to anonymously identify you to our advertising partners. Our advertising partners use this information to track your behavior in order to decide which ads to show you. You may review our advertising partners’ Privacy Policy below:

How We Use This Information

We use the information we collect from our Mobile Applications and Support Services to provide customer service, to remit revenue share payments, inform you about game updates, and to make promotional offers available that we believe may be of interest to you.

We use both your personally identifiable information and certain non-personally identifiable information to improve the quality of both our Mobile Applications and Support Services. We may also combine the information you submit to us with information we have collected from you via other channels, such as Facebook or Email. When this information is combined, we will only do so to provide customer support services (such as to fix game bugs, game accounts and to process refunds).

Your Options

If you are receiving Ludic Games email newsletters and no longer wish to receive them, you may opt out at the time you receive the message by following the instructions in that email. Opting out of our newsletters is instantaneous.

If you wish to delete your game accounts on our Mobile Applications, please email us at support@ludic.games.

If you wish to limit the information that your Android Device provides to our advertising partners, please check: https://support.google.com/ads/answer/2662922

If you wish to limit the information that your iOS Device provides to our advertising partners, please check: https://support.apple.com/en-us/HT202074

For questions or concerns regarding the use of personal information you submit to us, please contact us at support@ludic.games.

Ludic Games Pte. Ltd.
16 Shaw Road #05-08
Singapore 367954